Terms of Service

Last updated: October 31, 2026

By using the Mouss Tec platform (website, software, mobile app and marketplace) or registering a company on it, you agree to these terms. If you register on behalf of a company, you confirm you are authorized to bind it.

1. The service

Mouss Tec is cloud software for service centers, spare-parts shops, print shops and design studios: inventory, sales, purchasing, accounting and HR, plus AI features and a spare-parts marketplace. Your plan determines which features you can use.

2. Your account

• You are responsible for accurate signup details, for keeping passwords secret, and for everything done from your staff accounts.
• We recommend enabling two-step verification; tell us immediately about any unauthorized use.

3. Free trial

Every new company gets a free 14-day trial of the top plan in its sector, with no payment details. When it ends the account pauses until you subscribe, and your data is kept.

4. Subscriptions and payment

• Subscriptions are prepaid for 1, 3, 6 or 12 months; the prices and discounts on the pricing page at the time of payment apply.
• Payment methods: card via Paymob, or a Vodafone Cash / InstaPay transfer with an uploaded receipt; the subscription starts once the transfer is confirmed.
• Price lock: your plan's price and features stay fixed until the end of the paid period even if prices change; renewals use the price in effect then.
• Upgrades apply immediately and you pay only the difference for the remaining days. Downgrades start after your current period and are not possible while your users, branches or treasuries exceed the lower plan's limits.
• Add-ons (extra user, branch or treasury) are billed monthly as shown on the pricing page.
• Auto-renewal is optional, requires your consent to save the card, and can be turned off any time from "Manage subscription".
• Discount codes and offers apply only to the invoice paid with them, once per company, and have no cash value.
• Refunds: amounts paid for a period that has started are not refundable, unless there was a billing error or we could not provide the service for a reason on our side.

5. Late renewal

We send reminders before your subscription ends. After it ends there is a 3-day grace period, then access is paused (except payment and support pages) until you renew. Data is not deleted because of late renewal.

6. Your data

• Data your company enters belongs to your company. We process it only to provide the service, as described in the Privacy Policy.
• You are responsible for having the right to enter your customers' and employees' data (including face photos and location when using attendance) and for informing them.
• The company owner can request a copy of the data or its permanent deletion.

7. Acceptable use

You may not use the platform for anything illegal, upload content that infringes others' rights, try to reach another company's data, disrupt the service, or resell it without a written agreement. We may suspend accounts that break these rules.

8. AI features

AI suggestions (diagnostics, pricing, advisor, designs, auto-replies) are assistance, not a substitute for your judgment or a technician's expertise. Review them before relying on them; we do not guarantee their accuracy in every case.

9. Marketplace

In the spare-parts marketplace the platform acts as an intermediary between seller and buyer and holds the order amount in escrow until delivery is confirmed or a dispute is resolved under the marketplace rules. Sellers are responsible for accurately describing parts and their condition.

10. Availability and support

We aim to keep the service available at all times; it may pause briefly for maintenance or for reasons outside our control. Support is available from the "Problem? Contact us" button in the software or WhatsApp +20 109 485 0763.

11. Limitation of liability

To the extent permitted by law, we are not liable for indirect losses or lost profits, and our liability in any case does not exceed what you paid us for the last 3 months.

12. Ending the subscription

You can stop renewal at any time and your account continues until the end of the paid period. We may close accounts that break these terms, while keeping your data available to you for a reasonable time.

13. Changes and governing law

We may change these terms and will notify you of material changes before they take effect. These terms are governed by Egyptian law, and the courts of Cairo have jurisdiction over any dispute.