Privacy Policy

Last updated: October 31, 2026

This policy explains what data the Mouss Tec platform ("the platform", "we") collects when you use the website, the software, the mobile app and the marketplace, how we use and protect it, and your rights, in line with Egypt's Personal Data Protection Law No. 151 of 2020.

1. Who is responsible for the data

• Your account and subscription data: the platform is responsible for it.
• Data your company enters in the software (customers, invoices, inventory, employees…): your company is responsible for it, and the platform processes it on your company's behalf only to run the service. Every company has a separate database schema that no other company can reach.

2. Data we collect

• Signup data: company name, owner name, email, mobile number, country and sector.
• Data you use in the software: customers, vehicles, invoices, inventory, accounts, print orders and product photos entered by your company.
• Employee data: names and roles and, when attendance is enabled, a face photo or its digital signature and the location at clock-in time only.
• Payment data: invoice history, payment method and transfer receipts. Card details are not stored by us; they are processed by Paymob, and we keep only a saved-card reference if you choose auto-renewal.
• Support reports: the messages, photos, videos, voice notes and screenshots you send us, and the page you were on.
• Technical data: IP address, browser type and login history, to protect accounts, prevent fraud and improve the service.
• Cookies: for login, security and language, and to measure our ads on the public website pages only (the campaign link you came from, and the Meta Pixel) — never inside your company workspace or on your business data.

3. Why we use it

• To run the software and the features you subscribe to.
• To issue invoices, collect subscriptions and send renewal reminders.
• To answer support requests and fix problems.
• To protect accounts (two-step verification, suspicious-login detection).
• To run the AI features you use (advisor, diagnostics, designs, auto-replies).
• To send notices about your account. We send marketing only with your consent and never sell your data.

4. Who we share it with

Only the minimum needed, with service providers working for us:

• Hosting and storage: DigitalOcean, and file storage when enabled.
• Payments: Paymob (cards), Vodafone Cash and InstaPay (transfers).
• Messaging: WhatsApp (Meta) and the email provider (Brevo or SMTP).
• AI: Google Gemini, OpenAI, Anthropic, Together AI and DeepSeek, only for the requests you send to those features.
• Ad measurement: Meta (Facebook/Instagram) — on sign-up and payment we send an event with your email and phone hashed (SHA-256) and the subscription value, so we know which ad brought customers. Nothing from inside your account (invoices, customers, stock) is ever sent.
• Error monitoring: Sentry when enabled.
• Authorities: only on a binding legal request.

Some of these providers store data outside Egypt; we choose providers that follow recognized data-protection standards.

5. How we protect it

• All traffic is encrypted (HTTPS).
• Each company's data is fully separated in its own database schema.
• Passwords are stored hashed and cannot be read by anyone.
• Two-step verification, brute-force protection and an audit log for sensitive actions.
• Role-based permissions for company staff and for the platform team.

6. Retention

We keep your company's data for as long as you subscribe. After a subscription ends or is suspended, the data stays available so you can return to it when you renew, and the company owner can ask for permanent deletion at any time. Financial records we are legally required to keep are kept for the legal period.

7. Your rights

You may ask to access, correct, delete or obtain a copy of your data, or object to its processing. Use the "Problem? Contact us" button inside the software or WhatsApp +20 109 485 0763, and we will reply within the period set by law.

8. Children

The service is for businesses and adults; we do not knowingly collect children's data.

9. Changes

We may update this policy. For material changes we will notify you in the software or by email before they take effect.